Designing a Mobile Therapy App Based on the Desktop Experience
ReachLink is a digital behavioral health platform founded in 2019, headquartered in Boca Raton, Florida. The company offers online therapy services, connecting users with licensed therapists for virtual sessions. As of late 2024, ReachLink provides nearly 100,000 therapy sessions annually and collaborates with over 66 health plans, making its services accessible to more than 200 million Americans.
I joined Reachlink as their first UX/UI designer to help bring their therapy platform to mobile. The goal was to translate the existing desktop experience into a seamless iOS and Android app—making it easier for users to attend virtual therapy sessions through secure video calls, while keeping the experience familiar for those already using the desktop platform.
Starting from the ground up, I kicked off the project with moodboards to set the tone and gather visual inspiration. From there, I worked closely with the team to map out user flows, design wireframes, and create a clean, supportive experience tailored to mobile. Once the designs were finalized, I handed everything off to developers with clear specs and guidance to bring the app to life.
Overview
Industry
Telehealth
Client
ReachLink
Platform
Mobile
Role
UX/UI Designer
I began the ReachLink project by assessing the brand's desktop experience to ensure an efficient transition to mobile. I also researched competitors to identify successful features and design elements, which I outlined in a PowerPoint for stakeholders.
I proposed incorporating features like an AI chatbot, journaling, and assignments—elements that were well-received by competitors and aligned with ReachLink's goals. These features were ultimately added to the product to enhance user engagement. Additionally, I addressed the lack of accessibility-compliant color contrasts in the existing design to make the experience more inclusive.
Research & Inspiration
Competitors
Daily Bean
Headspace
Calm
Talkspace
BetterHelp
User Flows
Before diving into visual design, we focused on mapping out the most important user flows to ensure the product was both intuitive and easy to navigate. I worked closely with stakeholders to determine the core experiences users needed—like onboarding, booking a session, making a payment, viewing upcoming appointments, etc.
Once those key flows were identified, I created detailed user flow diagrams to visualize each step and uncover any potential friction points early on. This gave us a clear roadmap to follow and helped guide the structure and logic of the final designs.
Wireframes
Once the core user flows were mapped out and approved, I moved into the wireframing process. I focused on one flow at a time—starting with low-fidelity wireframes to quickly explore layout and structure, then gradually refining them into high-fidelity designs. After each round, I met with stakeholders to present progress, gather feedback, and discuss any UX or UI improvements.
I iterated based on that feedback, making sure each adjustment aligned with user needs and business goals. I also referred back to the competitor research I had done earlier to validate our design decisions and ensure we were incorporating proven patterns and features. This process allowed us to build thoughtful, user-centered wireframes that laid a strong foundation for the final product.
Click on a screen to enlarge images
As each set of wireframes was finalized, I created interactive prototypes to bring the user flows to life. Prototyping allowed me to clearly demonstrate how the product would function, helping stakeholders and developers visualize the experience beyond static screens. These clickable flows made it easier to communicate intended interactions, transitions, and overall usability, ensuring alignment across the team before moving into development.
Prototyping
Onboarding
Journaling
Payment
Chatbot
The importance of grounding design decisions in research—early competitive analysis shaped both feature planning and UX direction.
Collaborating closely with stakeholders at every stage helps align design with business goals and reduces major changes later on.
Prototyping early and often made it easier to communicate ideas clearly to both stakeholders and developers.
Key Learnings
As of now, the design is in development and on track to launch soon. The app is projected to be released on both iOS and Android stores, bringing the finalized experience to users across platforms.
Note
Due to NDA limitations, not all work from this project can be publicly shared. If you'd like to learn more about the process or see additional details, feel free to reach out to me directly at taylorbahadurdesign@gmail.com.